The "Tactician's" Workshop Kit

At Hex Walls, every product is made with precision and care to meet your specific needs. Due to the customized nature of our products, we do not accept returns at this time.

However, we stand behind the quality of our craftsmanship. If you receive a product that has a manufacturer defect or if there is a unique issue with your order, please contact us within 30 days of delivery. We will work with you to evaluate the situation and determine the best resolution, which may include a replacement or repair.

To request assistance, please email us at [your contact email] with your order details and photos of the issue.

We appreciate your understanding and thank you for choosing Hex Walls!

At Hex Walls, we take pride in the durability and quality of our products. We stand behind our craftsmanship, which is why we offer a Lifetime Warranty on all Hex Walls products. If your product breaks under normal use, simply return the damaged item to us, and we will replace it free of charge.

Warranty Coverage

✅ Free replacement for products that break under normal use, provided the damaged item is returned to us.
✅ If a product is discontinued, we will make every effort to find a suitable replacement or offer a full refund.
✅ We will attempt to color-match replacements to the best of our ability, but due to variations in raw materials, we cannot guarantee an exact match to the original product.

Warranty Limitations

❌ The damaged product must be returned before a replacement is issued.
❌ This warranty does not cover damage caused by misuse, improper installation, or  unauthorized modifications.
❌ If we determine that a customer is repeatedly making excessive warranty claims or attempting to take advantage of this policy, we reserve the right to deny future warranty requests.
❌ We may discontinue certain products at any time, and availability of exact replacements cannot be guaranteed.
❌ Hex Walls reserves the right to modify or amend this warranty policy at any time.

How to Submit a Warranty Claim

To request a replacement, please email support@hexwalls.com with:

• Your order details
• Photos of the damaged product
• A brief explanation of the issue

Once your claim is approved, we will provide instructions on how to return the damaged item. Upon receiving the return, we will process your replacement.

We appreciate your support and are committed to ensuring you get the most out of your Hex Walls products.

SECTION 1 - WHAT INFORMATION DO WE COLLECT?
When you purchase something from our store, we collect personal information you provide, such as your name, address, email address, and phone number.
Additionally, when you browse our website, we automatically collect information, including your IP address, browser type, operating system, and browsing behavior using cookies and analytics tools.

If you opt-in, we may send you email or SMS marketing messages about our store, new products, and other updates.

SECTION 2 - CONSENT
How do you get my consent?
By providing personal information during a transaction, verifying your credit card, placing an order, arranging for delivery, or returning a purchase, you consent to our collection and use of this information for those specific purposes.

For additional uses, such as marketing, we will explicitly ask for your consent or provide an opt-out option.

How do I withdraw my consent?
If you opt-in and later change your mind, you can withdraw consent by contacting us at support@hexwalls.com.

SECTION 3 - DISCLOSURE
We may disclose your personal information if:

• Required by law
• You violate our Terms of Service
• It is necessary to protect our legal rights

SECTION 4 - THIRD-PARTY SERVICES
Certain third-party providers (such as payment gateways, shipping providers, and analytics services) have their own privacy policies governing how they handle your data.

• If you purchase using a third-party payment processor (e.g., Shopify Payments, PayPal, Stripe), their privacy policies apply.
• If you leave our site by clicking a link, we are not responsible for the privacy practices of external websites.

We recommend reviewing third-party privacy policies for further details.

SECTION 5 - DATA SECURITY
We take reasonable precautions and follow industry best practices to protect your data.

• Sensitive data (like credit card information) is encrypted using SSL (Secure Socket Layer) technology and stored with AES-256 encryption.
• However, no transmission method over the Internet or electronic storage is 100% secure. While we strive for data security, we cannot guarantee absolute security.

SECTION 6 - COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to enhance user experience and analyze site traffic.
You may disable cookies in your browser settings, but doing so may affect site functionality.

SECTION 7 - YOUR RIGHTS & DATA RETENTION
If you reside in certain regions (such as the EU or California), you may have the right to:
✅ Access the personal data we hold about you
✅ Request corrections to inaccurate information
✅ Request deletion of your personal data
✅ Opt out of marketing communications

To request any of the above, contact support@hexwalls.com.

Data Retention:
We retain your personal information only as long as necessary to fulfill purchases, comply with legal obligations, and resolve disputes.

SECTION 8 - AGE OF CONSENT
By using this site, you confirm that you are at least the age of majority in your jurisdiction or have provided parental consent.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this policy at any time. Changes will take effect immediately upon posting on our website. If material changes occur, we will notify users via email or website notice.

SECTION 10 - CONTACT INFORMATION
For privacy-related concerns, you may contact us at:
📧 support@hexwalls.com