At Hex Walls, we take pride in the durability and quality of our products. We stand behind our craftsmanship, which is why we offer a Lifetime Warranty on all Hex Walls products. If your product breaks under normal use, simply return the damaged item to us, and we will replace it free of charge.
Warranty Coverage
✅ Free replacement for products that break under normal use, provided the damaged item is returned to us.
✅ If a product is discontinued, we will make every effort to find a suitable replacement or offer a full refund.
✅ We will attempt to color-match replacements to the best of our ability, but due to variations in raw materials, we cannot guarantee an exact match to the original product.
Warranty Limitations
❌ The damaged product must be returned before a replacement is issued.
❌ This warranty does not cover damage caused by misuse, improper installation, or unauthorized modifications.
❌ If we determine that a customer is repeatedly making excessive warranty claims or attempting to take advantage of this policy, we reserve the right to deny future warranty requests.
❌ We may discontinue certain products at any time, and availability of exact replacements cannot be guaranteed.
❌ Hex Walls reserves the right to modify or amend this warranty policy at any time.
How to Submit a Warranty Claim
To request a replacement, please email support@hexwalls.com with:
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Your order details
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Photos of the damaged product
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A brief explanation of the issue
Once your claim is approved, we will provide instructions on how to return the damaged item. Upon receiving the return, we will process your replacement.
We appreciate your support and are committed to ensuring you get the most out of your Hex Walls products.
