General Questions
Hex Walls are modular storage solutions designed for archery enthusiasts and those who work on their own archery equipment. They provide a sleek and efficient way to organize tools, accessories, and gear.
Hex Walls are made from high-quality, durable materials that ensure longevity and strength. Due to variations in raw material procurement, some products may have slight differences in appearance or color.
Yes! Our products are fully customizable, allowing you to design a layout that fits your needs. However, due to the custom nature of our products, all sales are final unless covered under our warranty policy.
Ordering & Shipping
You can place an order directly through our website. Select your desired Hex Walls configuration, add it to your cart, and proceed to checkout.
Our products are made to order. Standard processing time is 3 business days, and shipping times vary based on location. You will receive a tracking number once your order ships.
Currently, we only ship within the United States and Canada. If you’re outside of our shipping area, please contact us for potential shipping options.
Because our products are custom-made, orders cannot be modified or canceled once production has started. If you need assistance, contact us immediately at support@hexwalls.com.
Returns & Warranty
Due to the customized nature of our products, we do not accept returns. However, if your product has a manufacturing defect or other unique issue, please contact us within 30 days of delivery for assistance.
Our Lifetime Warranty covers any breakage under normal use. If your Hex Wall product breaks, simply return the damaged item to us, and we will send you a free replacement.
Yes, the warranty does not cover:
- Damage from misuse, improper installation, or modifications
- Normal wear and tear
- Excessive warranty claims deemed to be abuse of the policy
- Discontinued products (we will attempt to find a replacement or issue a refund)
We will do our best to color-match your replacement, but due to variations in material availability, exact matches are not guaranteed.
To request a replacement, email support@hexwalls.com] with:
- Your order details
- Photos of the damaged product
- A brief explanation of the issue
Once approved, we’ll provide return instructions and send a replacement once the damaged item is received.
Installation & Use
Hex Walls are designed for easy installation. Each product comes with detailed instructions and necessary mounting hardware. If you have questions about installation, contact us for guidance.
Yes! While designed with archery enthusiasts in mind, Hex Walls can also be used for tool storage, workspace organization, and other applications.
No, Hex Walls are uniquely designed with a Patent Pending locking wall mechanism and connectors.Hex Walls are not compatible and will not fit with other brands, designs, and systems.
Customization & Product Availability
We offer various customization options within our standard product line. If you have a specific request, contact us to discuss possibilities.
Yes! We are continuously improving our product line. Sign up for our email newsletter to stay updated on new releases.
We may discontinue specific products at any time. If you need a replacement for a discontinued product, we will try to find a suitable alternative or offer a refund.
Other Questions
For any inquiries, email us at support@hexwalls.com. We aim to respond within 2 business days.
We are open to partnerships. If you're interested in becoming a dealer, contact us at sales@hexwalls.com for more details.
Yes! If you are purchasing multiple units, reach out to us for bulk pricing options at sales@hexwalls.com